Cancellation Policy

Late cancellation or missed appointments:

Cancellations and Failed Appointments: We require a minimum of 24 business hours notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted.

Church Lane Dental reserves the right to charge the full cost of the treatment in the event of a missed appointment or an appointment cancelled with less than 24 hours notice. For appointments longer than 1 hour, we require at least 72 hours.

For missed appointments or short notice cancellations, we reserve the right to take a minimum of 50% deposit to book further appointments.

Please note: it is also down to the principals discretion if further appointments can be booked for any late cancellations or missed appointments.